• Are orders delivered internationally?

  We ship worldwide, except to South Korea. Due to our exclusive partnership with a local distributor, we cannot ship directly to South Korea. To purchase our products in South Korea, please visit our official partner at lmsm.co.kr. If your country is not listed during checkout, please contact our customer service at eshop@lemontsaintmichel.fr.Popular

• How does the tax refund work?

  The prices displayed on our website include VAT (Value Added Tax) for customers residing in France and the European Union. If you place an order from an IP address located outside the European Union, the prices will automatically be shown excluding VAT. Additionally, if you reside in France or within the European Union but add a shipping address located outside the EU, VAT will be automatically deducted when placing the order, and the prices will be recalculated excluding VAT. Invoices are autoPopular

• How can I pay on the website?

  We accept the following payment methods: Alma 3 times without fees, PayPal, PayPal 4 times, Google Pay, and credit/debit cards through the secure Stripe platform.Few readers

• Can I pay with American Express?

  It is possible to pay with an American Express card. The payment must be made via PayPal. Please know that it is not mandatory to create a Paypal account to pay via Paypal.Few readers

• Are international credit/debit cards accepted?

  Yes, we accept international cards from the CB, Visa, and Mastercard networks.Few readers

• What shipping options and costs are available?

  We offer various shipping options with UPS and Colissimo. Shipping costs are calculated at checkout based on the weight of your package and the destination country. Shipping is free for orders over 500 euros. Here is an overview of the rates: UPS In France and Monaco: between 14 euros and 20 euros In Germany: between 14 euros and 17 euros In Belgium, Luxembourg, and the Netherlands: between 10 euros and 14 euros In the United Kingdom: between 29 euros and 39 euros In Spain: betweFew readers

• What are the responsibilities regarding customs fees and taxes for international deliveries?

  All international shipments are sent DDU (delivery duties unpaid), meaning that all duties or taxes incurred are the responsibility of the customer. If duties and taxes are refused and the package is returned, return fees will be deducted from the refund amount. We recommend contacting your country's customs office for more information.Few readers

• What are the timelines and procedures for retrieving undelivered packages?

  If you are absent during delivery, a notice will be left in your mailbox. From the following day, your package will be available at your post office for 15 days. After this period, the package will be returned to us. If the return is due to an incorrect address or non-collection within the allotted time, return fees will be charged to you.Few readers

• How are VAT and customs fees handled?

  VAT is included in our prices for deliveries within France and the European Union. For deliveries outside the EU, VAT will be deducted from your order price when you add the shipping address. Customs fees, taxes, duties, and handling fees are the responsibility of the customer. For more information, please contact the shipping company or customs office in your country. European Union: There are no customs duties for deliveries within the European Union. Outside the European Union: PurchaseFew readers