• How do I track the delivery of my order?

  Once your package leaves our warehouse, you will receive an automatic email with tracking information. This link will allow you to monitor the progress of your order. Please note that delivery times may vary depending on the customs procedures in each country.Some readers

• How do you prepare orders?

  In order to offer the best experience possible, we take special care in preparing your order. Once your order is placed, we prepare it within 24 hours (only working days) either in our workshop or in our Parisian flagship store. The garments are carefully packed with a pouch or silk paper and then a cardboard box. This guarantees their protection during transport.Some readers

• What should I do if I received the wrong item / a damaged item?

  If you received an item which is not the item you ordered, or a damaged item, please contact our customer service on our website through the chat box on the bottom right corner or contact us on this email address: eshop@lemontsaintmichel.fr. Please attach pictures of the items/labels for your request to be handled more easily.Few readers

• I placed an order but I haven't received the confirmation email.

  If you receive a damaged product or an incorrect item, please contact us at eshop@lemontsaintmichel.fr to report the issue. We will provide you with instructions to resolve the situation.Few readers

• When will my order be shipped from the warehouse?

  Orders placed before 8 am (local time) from Monday to Friday are prepared and shipped on the same day. Orders placed after 8 am (local time) will be shipped on the next working day (excluding weekends and holidays), subject to available stock. Once your order has left our warehouses, you will receive an automatic email with your tracking number. We aim to meet the indicated preparation and shipping times, but circumstances beyond our control, such as high activity periods, may lead to shippingFew readers

• What should I do if my order is canceled?

  If your order has been canceled, you should receive an email indicating the reason for the cancellation. There are several reasons why an order may have been canceled, such as: Out of stock Unverified information Payment declined Technical issues Incorrect address Please feel free to contact us at this address: eshop@lemontsaintmichel.fr. We will be happy to assist you in placing your order.Few readers

• Can I cancel my order?

  You have a 14-day cooling-off period starting from the day after you receive the item to cancel your order. For more information, please refer to our return policy.Few readers

• My parcel is being returned to the sender, what should I do?

  If your parcel is being returned to the sender, please contact us at eshop@lemontsaintmichel.fr for assistance and instructions on how to resolve the issue.Few readers

• Can I change my delivery address once my order is confirmed?

  Unfortunately, once your order is confirmed, it is not possible to modify your delivery address, billing address, phone number, or email address.Few readers