Question 1

What size should I choose?

Accepted Answer

The best approach is to compare your measurements with our size guide available on the product page. Measurements are shown in centimeters. This guide will give you an idea of the fit of the garments.

If you have any questions or if you hesitate between two sizes, do not hesitate to contact our customer service through our chat box, located at the bottom right corner of your screen. We will be glad to help you, from Monday to Friday from 10 am to 6 am CEST, excluding holidays.

Question 2

How long to it take to process an exchange?

Accepted Answer

Once your items have been received, your new item will be shipped by our team within 15 days. If the desired items are no longer in stock, you will be automatically refunded.

Question 3

How do you prepare orders?

Accepted Answer

In order to offer the best experience possible, we take special care in preparing your order. Once your order is placed, we prepare it within 24 hours (only working days) either in our workshop or in our Parisian flagship store. The garments are carefully packed with a pouch or silk paper and then a cardboard box. This guarantees their protection during transport.

Question 4

How do I return an item?

Accepted Answer

If the conditions are met, you can return your item(s) to the following address while enclosing your original delivery slip. You can place the item(s) in the package you received. Please make sure it is securely sealed with tape.

LE MONT ST MICHEL SERVICE RETOURS Monthorin 35420, Louvigné-du-désert France

The returned item(s) will be refunded.

For more information, you can visit our website: exchanges & returns.

Question 5

Where to find resellers in France and abroad?

Accepted Answer

The Mont Saint Michel brand is available in selective retailers in France and around the world.

You will find the complete list of retailers on our website, on this link.

As we do not get real-time availability information from our retailers, we advise you to contact them directly.

Question 6

How do I track the delivery of my order?

Accepted Answer

You can directly access tracking updates on our eshop, on this link.

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