Question 1

Are orders delivered internationally?

Accepted Answer

We offer home delivery and do ship to most countries. Shipping fees are shown on your cart when placing the order, and depend on the recipient country as well as the amount of the order.

Question 2

What size should I choose?

Accepted Answer

The best approach is to compare your measurements with our size guide available on the product page. Measurements are shown in centimeters. This guide will give you an idea of the fit of the garments.

If you have any questions or if you hesitate between two sizes, do not hesitate to contact our customer service through our chat box, located at the bottom right corner of your screen. We will be glad to help you, from Monday to Friday from 10 am to 6 am CEST, excluding holidays.

Question 3

Where to find resellers in France and abroad?

Accepted Answer

The Mont Saint Michel brand is available in selective retailers in France and around the world.

You will find the complete list of retailers on our website, on this link.

As we do not get real-time availability information from our retailers, we advise you to contact them directly.

Question 4

How does the tax refund work?

Accepted Answer

Orders shipped outside the European VAT area are exempt from VAT. The product prices are automatically shown without VAT on your order as soon as you indicate a shipping country outside the European VAT area, or as soon as you log in with an account whose delivery address is outside the European VAT area.

Question 5

How do I return an item?

Accepted Answer

If the conditions are met, you can return your item(s) to the following address while enclosing your original delivery slip. You can place the item(s) in the package you received. Please make sure it is securely sealed with tape.

LE MONT ST MICHEL SERVICE RETOURS Monthorin 35420, Louvigné-du-désert France

The returned item(s) will be refunded.

For more information, you can visit our website: exchanges & returns.

Question 6

How do I track the delivery of my order?

Accepted Answer

You can directly access tracking updates on our eshop, on this link.

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