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How to place an order (payment, shipping, etc)
Are orders delivered internationally?
We offer home delivery and do ship to most countries. Shipping fees are shown on your cart when placing the order, and depend on the recipient country as well as the amount of the order.
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How does the tax refund work?
Orders shipped outside the European VAT area are exempt from VAT. The product prices are automatically shown without VAT on your order as soon as you indicate a shipping country outside the European VAT area, or as soon as you log in with an account whose delivery address is outside the European VAT area.
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Can I pay with American Express?
It is possible to pay with an American Express card. The payment must be made via PayPal. Please know that it is not mandatory to create a Paypal account to pay via Paypal.
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How can I pay on the website?
You can pay using a Mastercard or Visa credit/debit card. You can also pay via Paypal and Apple Pay. If you have an American Express card, please pay via Paypal. We also offer the option to pay in 3 instalments with Alma if you have a European card.
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Are international credit/debit cards accepted?
We accept international credit/debit cards (CB, Visa and Mastercard). American Express cards are also accepted but the payment must be made though Paypal. You can also pay via Paypal and ApplePay.
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I placed an order but I haven't received the confirmation email.
Your order confirmation may take few minutes to reach your mail inbox after placing the order. Please remember to check your ‘spams’ folder where these emails may end up. If you do not receive any emails, please contact our Customer Service.
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Is my payment secure?
Our website integrates an SSL encryption system that guarantees the security of your personal data and your transactions. We do not store your credit card information.
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Is the website secure?
Our website integrates an SSL encryption system that guarantees the security of your personal data and your transactions. We commit never to communicate your personal data to third parties.
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